Contact Edgewood Water Restoration

What can you do while you wait for the crew in Edgewood?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Edgewood?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the floors feel soft or damp above the crawl space.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Edgewood date mostly from the 1920s to 1960s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• If you plan to file a claim, which company your policy is with.

Short answers are enough, since the crew will look at everything again in person.

What should you expect when the crew shows up in Edgewood?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Edgewood homes help the crew plan?

Housing in Edgewood runs from the 1920s to 1960s, which means two houses on the same block can have very different plumbing. Typical houses here are two story, bungalow, Cape Cod and ranch homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Low lying lots near the White River are more likely to take on outside water in a big storm. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Edgewood can call this number?

This number covers Edgewood and its neighborhoods, including these:

• Old Edgewood · much of it from the 1920s to 1940s, basements are common
• South Edgewood · much of it from the 1940s to 1960s, basements are common
• Golf Club Road Corridor · most with basements
• Nichol Avenue Corridor · homes from the 1930s to 1950s, most with basements
• Windsor Way / Orchard Drive · basements are common

Calls from Lapel, Pendleton, Chesterfield, Frankton, Daleville, Ingalls, Middletown and Britton Falls come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Edgewood and basement flooding.

What questions come up before a call?

Who's behind Edgewood Water Restoration?

Edgewood Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.